Refund request

A clear, documented refund request process.

Download and complete the Refund Request Form, then submit a support request and upload the completed document for review.

Download refund form

How it works

Complete the form, then attach it to your request.

1

Download the form

Download the DayTidy Refund Request Form and fill in every required field accurately.

Get the refund form
2

Submit a support request

Open a support request, explain the reason for your request clearly, and upload the completed form as an attachment.

3

Receive a review

Webilia reviews the purchase details and completed request, then notifies you by email of the outcome.

Important information

Refund policy

If you are not happy with a DayTidy purchase, contact Webilia within 30 days of purchase to request a full refund. This is a no-questions-asked refund window.

The team reviews the completed request and aims to process it promptly. You will be notified by email after the refund is approved.

  • Do not include payment-card details in the form or support request.
  • Deactivate DayTidy before you submit your request.
  • Use the email address associated with your purchase.
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Need help first?

Try support before requesting a refund.

A setup, configuration, or product-selection issue may have a documented solution. The documentation, FAQs, and support channels remain available throughout the process.

Helpful resources